STR Fiber Optics Return Policy
RETURNS
Any stock items (aside from "clearance", "final sale", or "open box" items) may be returned upon prompt inspection of goods and notification to STR Fiber Optics. Any discrepancies regarding your order must be reported to STR Fiber Optics within 24 hours of receipt. Use the form on the "Contact Us" page or through email at sales@strfiberoptics.com to notify us of any issues or problems involving your order within 24 hours of receipt.
To be eligible for a return, you must contact us using the "Contact Us" page or through email at sales@strfiberoptics.com within three (3) days of receipt of your order/product to initiate a Return Merchandise Authorization (RMA) request. Please include the following information in your request to help expedite this process:
- Your Name
- Your Order Number
- The Description of the Product Being Returned and Number
- Your Contact Information (Email or Phone)
Once we have received your request and approved the return, we will issue you an RMA number and instructions to ship the product back to us. All product returned must be new, unused, and in unopened, full shipping unit quantities and the product must be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as products with an expiration date (for example, alcohol based cleaners and products) can not be returned. Furthermore, any "open box", "final sale", or "clearance" items/products are sold as-is and considered to be a final sale. Any item labeled "Open box", "final sale", and/or "clearance" items will not be accepted for a refund nor exchange.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your return and refund request has been approved and processed, however you have not yet received the refund, please check your bank account or original method of payment to verify if the refund has been posted. Next, contact your bank or servicer for your original method of payment. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@strfiberoptics.com.
CLEARANCE AND OPEN BOX ITEMS/PRODUCTS
As stated in the "Returns" section of this page, only regular priced items may be eligible for a return and refund. "Open box", "final sale", and "clearance" items/products are sold as-is, considered to be a final sale, and not eligible for a refund nor exchange.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within seven (7) days of receipt of your order to initiate an exchange request. After seven (7) days, unfortunately we can not offer you a refund or exchange. We also reserve the right to have the defective or damaged item returned to us before we issue a replacement for the defective or damaged item purchased.
SHIPPING
Product will be shipped to customer's shipping address or as agreed and specified in the purchase order. Any loss of or damage to the products shall be at the risk of customer from the date the products are tendered to the carrier for delivery to the customer. It is highly recommended customer shall insure the products against loss or damage. Customer shall be responsible for all shipping and handling costs.
To return or exchange your product, mail/send it to the address as instructed in the email sent to you following approval of a return, refund, or exchange request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have an approved refund or return request, or have an exchange request that requires return of the defective or damaged product, and prefer we issue you a shipping label, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.